我們的核心價值

English Version 

如果你想知道我們怎樣做生意，請看看我們的核心價值，以下是我們的心志，亦是我們做事的指標。

All men are equal . 公平對待、維護尊嚴
所有人都是平等的──每個人都應該受到公平和有尊嚴的對待。我們視菲律賓人和香港人均為我們的顧客，我們希望吸引一些堅持尊重和公平對待傭人的僱主。
Respect: 以禮相待、互敬互重
我們尊重顧客(菲律賓和香港人)，亦希望顧客能尊重我們。我們尊敬上帝、別人和自己。我們不介意被人稱為「工人」，因為耶穌都說「我來不是要被人服侍，乃是要服侍人」。
Responsibility: 勇於認錯、承擔責任
我 們會為自己的態度、行動，甚至情緒負責。當我們做錯時，我們會承認，而且會修正。我們不會掩飾過錯或找任何藉口，相反，會將錯誤改正。我們亦是自己情緒的 「主人」，沒有人能控制我使我「發怒」或「難過」。我們的情緒和行為並不是受別人的控制，我能選擇我的態度，亦因我所採取的正確行動而改變我的情緒。
Open Communication: 坦誠溝通、忠實可信
我 們常說「不要說顧客想聽的話，要對他們說真話。」香港的顧客都希望聽到「她會煮香港地道小菜，有酒樓師傅的水準」或「她能講流利的廣東話」，但事實往往是 「她只是剛剛入廚，可以用廣東話數1至10」。我們會跟你說真話。有時候，我們可能會混淆了一些資料或給予一些過高或過低的評價，這些都是無心之失，希望 你們能包容。我們會盡力常常與你們聯絡、忠誠和坦白的溝通。
Work with heart and mind. 用心服務、細心分析
我們熱愛服侍人，全心全意做到最好。同時，我們不斷提高對自己的服務要求，務求以又快又準的方法完成任務。

這就是我們的核心價值，如果你認同我們的價值，請讓精薦助你找一位值得信賴的家庭傭工！

Our Core Values

If you want to understand how we do business at Arrow, take a look at our core values. These values represent our heart and govern our behavior.

All men are equal and deserve to be treated with fairness and dignity. We treat both Filipinos and Hong Kong people as our valued clients. We want to attract employers who will also insist on treating their employees with fairness and dignity.

Respect: We show respect to our clients (both Filipino and HK) and expect them to treat us with respect also.  We respect God, others and ourselves. We don't mind some calling us "Servants" because Jesus himself came "not to be serve but to serve."

Responsibility: We take responsibility for our attitudes, actions and even our emotions. When we make a mistake, we admit it and make amends. We don't cover our mistakes or make excuses, instead we make things right.  We also "own" our emotions. Noone makes me "angry" or "sad". My emotions and behavior are not under the control of others, I can choose my attitude, and by taking the right action, I can change my emotions.

Open Communication: At Arrow we say "Don't tell the client what they want to hear, tell them the truth."  The HK client sometimes wants to hear "she cooks Chinese food, like a tea house chef" or "her Cantonese is fluent", but the truth might be "she is a beginner cook and can count to 10 in Cantonese." We will tell you the truth. Sometimes we get our facts mixed up or give someone a higher or lower recommendation than they deserve. These mistakes are not intentional.  We will do our best to communicate frequently, honestly and openly.

Work with heart and mind.  We love to serve people and we do so with our whole heart. We also strive to be excellent, to do things in a competent and effective way.

This is our heart-beat. If you share these values, then please allow Arrow to help you find a trustworthy helper.