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Help Wanted

Arrow is looking for a customer care representative to serve our fantastic customers. If you're interested, please email your CV to Allan (allan@arrowes.hk)

Next Batch of Helpers

We are currently training a new batch of 18 ladies.  Call the office (2151-1125/26) if you would like to discuss your needs for a helper. Our next orientations will be Feb 20-24. 

Donate Your Old Laptop
Every Sunday we have computers available for Arrow ladies to contact their families. If you have an old laptop you're not using, why not donate to Jubilee Int'l Filipino Fellowship. Call Arrow and we'll arrange to pick it up.

Monday
Jun012009

我們怎樣挑選和評分

English Version

我們大部分的學員都是從當地教會或朋友推薦的,我們從不刊登廣告招聘或接受一般的申請。 在訓練期間,我們與學員保持緊密聯絡,亦仔細留意她們的表現,而我們的訓練和評核制度亦有所改進。 在首兩次的訓練,我們以 "*" 作為評分指數 (5粒星為「最佳」,1粒星為「最差」)。但我們隨後發覺這個制度太主觀,亦可能有誤導性,所以,我們之後採用了評分制度,從10個我們認為對
顧客最重要的工作表現評分。

我們會從以下幾方面評核學員:

  1. 做事勤快
  2. 工作謹慎
  3. 細心主動
  4. 個人衛生
  5. 情緒控制
  6. 照顧嬰兒
  7. 廚藝 (中式)
  8. 家務料理
  9. 謙卑服從
  10. 英語溝通

我們會按表現每項給予1至10分,總分最高為100分。

沒有一個評核制度是完美的,而我們也得承認有時候會錯估了學員的能力,可能會計錯分,但我們會盡力做到客觀和公平。

Sunday
May312009

How we evaluate and score

Most of our trainees are recommended to us by churches or friends. We do not advertise or accept random applications. During the training we observe closely and frequently interact with the trainees. Our training and evaluations have undergone a number of changes. The first two time we did training we gave out stars (five stars meant "excellent" and one star "poor"). The star system was too subjective and sometimes misleading, so we have gone to a scoring system which measures 10 categories we believe are important to our HK customers.

Here are the things we include in our evaluation of trainees:

  1. Diligence
  2. Carefulness
  3. Initiative
  4. Hygiene
  5. Emotional Strength
  6. Infant Care
  7. Cooking (Chinese)
  8. Housework
  9. Humility
  10. English

We now score on a 1-10 scale with a maximum total of 100.

No system of evaluation is perfect, and we sometimes misjudge a helper's ability. We try our best to be objective and fair, but I am sure that we sometimes miss the mark.