Well it won't be the first or the last time, but I was wrong. I messed around with our replacement policy, and scared away new customers. I was wrong. I've changed our policy so that if reflects the "TRUST" we have in our customers. Arrow customers don't change helpers like they would a set of clothes. Our employers are the best in Hong Kong, and they deserve a generous replacement policy to protect them, in case their helper doesn't work out. We have corrected our policy, and we won't mess around with it anymore.