Child Care, First Aid & CPR Course

There is a 11 hour course is for domestic helpers who care for your babies and young children. The course covers Child Care, First Aid & CPR and is held in a real home so that all safety scenarios in your helper’s exercises are in realistic situations.

有一個11小時的課程,是為裝備你的菲傭照顧你的寶寶和幼兒而設。該課程涵蓋幼兒護理、急救和心肺復蘇術。


詳情請登入以下網頁For detail, please click:
http://thefamilyzone.hk/courses/helpers-child-care-first-aid-cpr/

 

FREE Cantonese Classes for Foreign Domestic Helpers 免費廣東話班

Good news to employer and foreign domestic helpers!!

An Organisation Cheer holds F

Good news to employer and foreign domestic helpers!!

An Organisation Cheer holds FREE Cantonese Classes for foreign domestic helpers. Any domestic helpers who can understand and speak English can register for the class. Register now!! 
基督教機構Cheer舉辦免費廣東話班, 導師將會用英語教授廣東話。有興趣的僱主請盡快為你的家庭外籍女傭(不拘國籍,懂得聽英文便OK)報名。名額有限,先到先得!!

Any domestic helpers who can understand and speak English can register for the class. Register now!! 
基督教機構Cheer舉辦免費廣東話班, 導師將會用英語教授廣東話。有興趣的僱主請盡快為你的家庭外籍女傭(不拘國籍,懂得聽英文便OK)報名。名額有限,先到先得!!

The importance of regular feedback

Filipinos come to Hong Kong because they need money, but they stay because they feel happy. If they don't feel happy they won't stay. Their job satisfaction is related to the feedback you give them. If you don't give them feedback they will assume that they are not doing a good job and that you don't like them. If you give them feedback even if it is partially corrective they will appreciate it because they know they are accepted and doing an ok job. If you give them some positive feedback they will go "off The Charts" happy and send me a message like the one you see below.

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You can find some guidelines on how to do a performance review here: http://arrowes.hk/more/. At Arrow our goal is to help you find and KEEP a good helper.

處理學前孩子的進食問題

 當孩子六個月開始,便可以開始進食固體食物。由這時到學前的兒童, 我不時會聽到家長們申訴, 他們的孩子有不同的進食問題。要安排孩子們完成一頓飯,好像打仗般, 困難重重, 令他們非常頭痛。

常見進食問題

學前兒童常見的飲食問題包括: 不肯乖乖坐下吃飯、偏食、拿食物玩耍、不肯自己吃飯、打翻食物、吃得很慢、發脾氣、一邊進食, 一邊玩玩具/手提電話/掌上電腦等等。

常見成因

1. 家長對孩子不同時期成長的特質認識不足, 以致對孩子有有不切實際的期望。

a.學前兒童專注時間比較短,容易分心。如果用餐時間長, 或他們覺得悶,便會想四處走動。加上這年紀的孩子對四周事物都會充滿好奇心, 他們喜歡觸碰不同的東西。很難要求他們長時間乖乖坐在一個地方。

b. 孩子和大人一樣,對食物有偏好。只要孩子有均衡飲食,肯吃不同類的食物, 家長不必強迫他們吃不喜歡的食物。

c.孩子和大人一樣, 不會每天的胃口都一樣好。可能今天孩子可以吃半碗飯, 明天只想吃三分一碗飯就覺飽。不需要強迫孩子必需食完你所給他的所有份量,恐怕這次會令進餐變成苦差。

2.家長沒有為孩子建立有規律的飲食習慣。

有些家長任由孩子們隨時想吃就吃。結果孩子吃過多零食,到吃正餐的時間就沒有胃口。要為這些孩子建立有規律的飲食習慣會更困難。也有些家長為了鼓勵孩子吃正餐時不四處走動, 而給與孩子玩具/電子產品一邊玩、一邊吃飯; 哄孩子吃飯或餵飯, 結果無意中給與孩子額外的注意力, 鼓勵了他們不吃飯這不恰當的行為。

 

如何預防/解決學前孩子的進食問題

1定時定點進餐

食物的份量應該以孩子能夠吃完為準, 而非家長心中希望他吃多少。告訴他如食物份量不夠,孩子可以主動要求加添。無論孩子能夠吃完食物與否,在下一餐前, 他將不可以進食任何零食/小吃。

2給孩子時間心理準備

要孩子立刻停止正玩得興高采烈的遊戲/活動時間去進食, 對他們而言,是一件很掃興的事。他們不合作、不服從的機會很高。我們可以預先給孩子心理準備,如: 「雯雯,玩多一次這遊戲, 就去洗手吃飯。」或者「妹妹,要吃晚餐了,你可以玩多三分鐘, 就去洗手吃飯。」這樣, 係指會較容易和我們合作。

3和孩子定立用餐的規矩

這可增加他們順利吃完一頓飯的機會和效率。例如:吃飯時不可以擅自離開座位、進餐時不可同時玩玩具/手提電話/電腦/任何電子產品(當然,大人們都要以身作則)、不應無故或浪費食物、自己餵自己吃飯。

4獎勵及懲罰 

若想孩子服從規矩, 要定明遵守規則的奬勵。如: 孩子如果乖乖坐着吃飯, 飯後可享用一個小吃,或帶他到公園逛。稱讚孩子將鼓勵他們更樂意的遵守用餐規矩。 

同時,也要讓孩子知道不守規矩的後果。

i. 溫馨提示

如果孩子犯了小問題, 例如:吃得慢, 可以提醒他, 用餐的時間是30分鐘/45分鐘,夠鐘就會收拾所有食物。在下一次用餐前, 不會給孩子任何食物和小吃。

ii. 刻意忽略

有些孩子喜歡做一些小動作, 以吸引父母或照顧者的注意力。另外,在外用餐時, 有時孩子因為對四周的環境好奇, 喜歡東張西望。這時, 我們可刻意忽略這些小搗蛋的行為。給孩子過多的注意力,有時反而會鼓勵他們不恰當的行為。

iii. 懲罰

所有孩子都應該至少培養服從規矩的好習慣。如果孩子不理會大人的溫馨提示, 仍繼續不當的行為, 或破壞規矩, 便要為自己的行為負責, 接受後果。假如孩子在進餐時,做了些嚴重不恰當的行為, 便要接受懲罰。

如:  發脾氣、打翻食物, 我們可以把孩子帶到一旁, 告訴他他犯了什麼用餐規矩, 與他將要受到什麼懲罰, 然後執行。懲罰的方法可以有很多,包括:處罰孩子自己坐在一角兩分鐘, 然後才可以一起繼續進餐;取消去公園玩 。假如孩子認錯,或說:「對不起」,我們便要接納、原諒他們。可以稱讚他們:「知錯能改, 是好孩子。」

小結

以上的教導實際可行, 不用打罵孩子, 大家也可以改善學前孩子的進餐問題。假若父母或照顧者說一套、做一套, 或家中不同的照顧者沒有一致地堅決執行所定立的規矩, 只會變相鼓勵孩子不守規矩, 令他們進餐的問題變得更嚴重。願這分享能幫助所有家長或照顧者, 有效、輕鬆地處理學前孩子的進餐問題。

 

How to handle Preschool Children's Eating Problems ~By Kathy Lai King Lam  

When a child reaches six months old, she/he can start  to eat solid food.  It is common to hear parents of preschool age children (3 years old & under) to complain that their children have different kinds of eating problems.

Common Eating Problems

Preschool children common eating problems include:  difficulty sitting still and eating quietly until finishing a meal, dropping food on the floor, picky eater, playing with the food, refusing to eat on their own, eating very slow, temper tantrums,  playing with toys, mobile phones etc while eating.

Common Reasons

  1. Parents/Caregivers have little knowledge about the characteristics of children at different ages, so that they may have unrealistic expectations on them:

    1. Preschool children’s attention span time is relatively short(usually less than 10 minutes), easy to be distracted. If the meal time is long, they feel bored and want to walk around. Also , preschool children of this age will be full of curiosity and like to explore different things by touching. It is difficult to make them sit still for a long time.

    2. Preschool children have food preferences, like adults. As long as a child has a balanced diet, willing to eat different types of food, parents/caregivers should not force them to eat the food they dislike.

    3. Normal preschool children’ s appetite may not be the same everyday.  Maybe today a child can eat half a bowl of rice, tomorrow he/she wants to eat one third bowl of rice only and feels full. No need to force a child to eat all the amount of food you provide as this may make the child feel that eating is unpleasant experience.

  2. Parents do not set up regular eating habit for their children.
    Some parents let the children eat whenever they want. This results in the children eating more snacks, and then they have no appetite to eat at dinner time. It is difficult for this kind of family to set up regular eating habits for their kids. Some parents/caregivers give the children toys or electronic products to play while eating, in  the hope that  the children will not walk around when eating. Some want the children to eat faster, so they feed the children to speed things up even though the child is capable of feeding themselves. These result in giving the children extra attentio and reinforce inappropriate eating behaviors.

How to prevent /solve eating problems of preschool children

  1. Prepare the children for the meal time.

    If the children enjoy playing games and activities, they will feel very disappointed if they need to stop playing immediately. The chance that they do not cooperate is high. To minimize both the parents/caregivers and the children’s frustration, we can prepare the child by saying, "Jason, play this game for one more time, then go, wash  hands and eat." Or " Maria, you can play three more minutes, then go to wash hands and have dinner." This helps the children to cooperate with us better.

     

  2. Let the children eat the amount they can eat.

    The amount of the food for the preschool children should be based on how much they can eat, NOT how much the parents/caregiver wants them to eat. Tell the children that if the food is not enough, they can take the initiative to ask for more. No matter the children can finish eating all the food or not, they should know clearly that they will not be given any snacks before next meal.

     

  3. Set rules for the children during meal time

    Clear rules will increase the chance of having a smooth mealtime. Here are some good rules to consider:

    1. Don't leave your seat when eating,

    2. No playing with toys/ mobile phone/ tablet/ any electronic products while eating.(Because it will only distract the children, extend their eating time. of course, adults have to set a good model ourselves),

    3. Don't play with food,

    4. Don't waste food (???)

    5. Feed yourself

 

  1. Tips

    1. Use a timer. If a child has a minor problem, for example: eating too slowly, we can set a count down timer and remind him/her that the meal time will end when the timer gets to zero. He/she should finish the food within the time limit.  Before the next meal, we will not give the child any food and snacks.

    2. Deliberately ignore some behavior: Some children like to do little tricks to attract the attention of parents/caregivers. Some children feel curious of their surroundings when eating outside and want to look around. In these cases the best thing to do is to deliberately ignore the behavior. Sometimes giving a child too much attention will encourage them to do more improper behavior.
       

  2. Reward and Consequences
     

    1. Rewards help the children to follow the rules and eat better. For example, if the
      children sit and eat properly, they can enjoy a snack after dinner, or let the children  enjoy 10 minutes more play time in the park. Also, praise the children for the good behaviour as it will encourage them to be more willing to comply with the meal rules. Also let the children know the consequences of non-compliance.

 

    1. Punishment or Consequences: help children cultivate good habits and learn to obey the rules. If a child ignores the warning of adults, continues to do improper behavior, or breaks the rules,  then they need to experience some negative consequences so that they will learn to take responsibility for their own actions.

      For example, if a child has tantrums or throws food on the floor, we can bring the child to  a corner, tell him that he violated a meal rule and will be subject to a consequence. There are many ways to punish a child including: make a child sit in the corner for two minutes before they can continue to eat together; cancel play time in the park, etc. If the child admits the misbehaviour, or says "sorry", we should accept and forgive them. We can praise them, "I appreciate that you admit and are willing to correct from your mistake, you are a good boy."

Summary

Meal times for small children do not need to become a "contest of wills" and misbehavior does not need to be resolved by physical punishment or shouting. If you follow these practical steps of relaxing your expectations about what and how much a child needs to eat, setting some basic rules along with rewards and consequences then meal time can be an enjoyable experience. The stress level at home will go down and life will improve for the children, the parents and the caregivers.

 

Kathy Lam is the Client Relationship Manager or Arrow Employment Services, registered nurse, Family Life Coach of I Care Family, a mother of 3 girls. 

認知障礙的小冊子 "Caring for Elderly with Dementia-Guide to Foreign Domestic Helper"

葵涌醫院印製了一千本支援家中有老人家患認知障礙的小冊子: 《照顧者手冊》, 教外傭照顧認知障礙症患者。

手冊內的每 一個章節,都是由包括精神科醫生、護士、職業治療師、物理治療師和心理學家等 專業人士編寫。手冊以英語、中文及印尼文三種語言撰寫,英文及印尼文為菲律賓 和印尼外傭的主要語言,而中文版本則方便僱主及其他本地照顧者閱讀。手冊裡所 分享的意見和提議均可讓照顧者了解如何能有效地幫助、處理及照顧有獨特行為問 題的長者,也備有各種解壓方法,以舒緩照顧者的常見壓力。 

本市民可致電熱線 2959 8523 免費索取;同時亦可透過葵涌醫院老齡精神科網站下載:
中文版
https://www.ha.org.hk/kch/chi/departments/cs/PG/Elderly_Guide_CHI_0623_2016_Final.pdf

印尼語版

https://www.ha.org.hk/kch/chi/departments/cs/PG/Elderly_Guide_IND_0623_2016_Final.pdf

Kwai Chung Hospital has printed a booklet entitled "Caregiver Handbook" for families with elderly people who are at home. They teach outsiders to take care of patients with cognitive impairment.

Every chapter in the manual is written by professionals, including psychiatrists, nurses, occupational therapists, physiotherapists and psychologists. The brochure is written in English, Chinese and Indonesian. The English and Indonesian languages are the main languages of Filipino and Indonesian foreigners, while the Chinese version facilitates the reading of employers and other local caregivers. The views and proposals in the manual will give the caregiver an understanding of how to effectively help, handle and care for elderly people with unique behavioral problems, as well as a variety of decompression methods to relieve the common pressure of caregivers.  

Members of the public can call the hotline 2959 8523 for free at the same time. They can also be downloaded from the psychiatric website of Kwai Chung Hospital:
Caring for Elderly with Dementia Guide to Foreign Domestic Helper
英文版
https://www.ha.org.hk/kch/chi/departments/cs/PG/Elderly_Guide_ENG_0623_2016_Final.pdf

 

 

僱主常見問題 (關於護照及工作簽証) Q&A 1, 2, 3

問 1:我的家庭傭工應在何時更換新的護照和工作簽證?
A1:每個外藉家庭傭工的護照應在逾期前6個月更換新護照。由於菲律賓領事館給予菲傭工簽證的到期日,通常較護照的到期日早。故大部分外傭之工作簽証均少過兩年。因此,你的外傭應依時在其護照逾期前6個月,到領事館更新護照,然後再到入境處更新、延長其工作簽證。

問2:誰有責任提醒我的菲傭更新她的護照和工作簽證?
A 2:每個菲傭都有責任按時檢查和更新她的護照和工作簽證。所有僱主均有責任確保你外傭的護照和工作簽證在任何時候都有效。容讓菲傭在她護照/ 工作簽證過期的情況下,逾朝居留及繼續在你家工作,都是違法的。

問3:如何在香港換領菲律賓護照?
欲詳閱有關資料,請按下面連結:
How to Renew your Philippine Passport in Hong Kong

Employers Q&A (about Passport & Working Visa) 1, 2, 3


Q 1: When Should my domestic helper renew her passport and working visa?
A1: Every domestic helper's passport should be renewed 6 months before it is expired. The expiry date of the working visa is usually earlier than the expiry date of the passport. So, your helper should check and renew her passport in the consulate on time, then bring the old and new passport to the immigration department to renew their working visa.

Q 2: Who' s responsibility to remind my helper to renew her passport and working visa?
A 2: It is the helper's responsibility to check and renew her passport and working visa on time. All employers should also make sure the passport and the working visa of your helper(s) are valid at any time. It is illegal for a domestic helper to work in your home with an expired working visa.

Q 3: How to renew the Philippine passport in Hong Kong?
For detail, please click on the link below and read:
How to Renew your Philippine Passport in Hong Kong

僱主常見問題Q&A 1

Q:可如何協助不懂說英語的長者和外傭更有效地溝通?

A:若你家中有不懂說英語的長者,和𣎴懂說廣東話/普通話的菲傭,以下一些方法可促進她/他們更有效地溝通:

1.提醒長者,與外傭溝通,需要耐性,和彼此有不明白對方意思時,鼓勵他們用身體語言溝通

2.若長者能閱讀中文,僱主可寫下長者和外傭中英對照常用詞語、問題、對答等,讓他們透過文字溝通。Arrow僱主可以電郵給kathy@arrowes.hk,索取中英菲對照常用語和學廣東話的筆記。

3.若長者懂得用電話寫中文,可豉勵他們用google translate溝通

4. 鼓勵他們即時尋求協助,如:致電僱主或某家人/找家中小孩協助即時傳譯。

5.若聯絡不到那家人,長者可否聯你的外傭中介公司求助? Arrow可提供協助予Arrow僱主及其長者家人,幫助即時傳譯廣東話

6.長遠而言,給外傭一本筆記簿,寫下不同事物的廣東話/普通話併音,要她學廣東話/普通話

7.報名與長者一同上僱主班,讓長者了解外傭文化,增加其對異文化的了解。菲傭僱主班詳情可登入以下網頁

http://arrowes.hk/events/

外傭放假返菲律賓時,僱主應注意甚麼?

外籍家傭離港回菲律賓放假前,請確保她已申請 海外就業證書(OEC)

外傭必須持有有效OEC,才可於放假後返港繼續工作。方法:

1 網上申請,詳情可登入:

Get your Overseas Employment Certificate (OEC) or Exemption Online

(只限於放假後,回港為同一僱主工作之菲傭)

 

2 親身前往菲律賓領事館申請。 她應攜帶: 護照連有效土作簽証、海外工人福利協會(OWWA)會籍、機票、僱主証明信、費用HK$20。(適用於放假後,回港為新僱主工作之菲傭)

詳情可登入:

http://hongkongpcg.dfa.gov.ph/index.php/oec-poea-overseas-employment-certificates/103-labor-employment

 

3. 雙方簽署一封信,若外傭不依時回港,將被視為自動離職。

Sample of Agreement between Name of Employer and Name of Employee for  if Employee will not come back after the Holidays.

Dear  Name of Employee,

You will have holidays from date of departure from HK to date of arrival to HK.  

If you do not come back and report for duty on date of arrival to HK after the Holidays, by mutual agreement, we both agree that this failure to return on time means that you are breaking the contract without notice and willingly forego any compensation that might be due to you under the contract.

I also will consider the contract terminated and will not seek any compensation from you in respect to the contract no. ___________. In addition, I will report to the Hong Kong Immigration Department that our contract is terminated and that you will not be returning to work for me.  

 

Signature of Employer                                             

(Name of Employer)                                                  

(Date of signing the letter)                                           

 

Signature of Employee

 (Name of Employee)

(Date of signing the letter)

What to prepare if your helper will have holidays back to the Philippines...

If your helper will have holidays back to the Philippines, please make sure she will get Overseas Employment Certificate (OEC) before she will leave Hong Kong.

 

A domestic helper cannot enter HK without a valid OEC.  It is issued by the Philippines Consulate. Method:

 

1 Get OEC by online. For detail, please go to: Get your Overseas Employment Certificate (OEC) or Exemption Online

(It applies to those domestic helpers who will work for the same employment contract with the same employer)  

 

2 Apply in the Philippine Consulate. She should bring the air ticket, passport with valid visa, information sheet(form supplied), $20. HKID, valid OWWA membership, Authorization letter(for representative).

(It applies to those domestic helpers who will work for a new employer under a  new employment contract)  

Please go to:

http://hongkongpcg.dfa.gov.ph/index.php/oec-poea-overseas-employment-certificates/103-labor-employment

 

3. Write a letter of agreement, bother sign and keep a copy:

Sample of Agreement between Name of Employer and Name of Employee for  if Employee will not come back after the Holidays

 

Dear  Name of Employee,

You will have holidays from date of departure from HK to date of arrival to HK.  

If you do not come back and report for duty on date of arrival to HK after the Holidays, by mutual agreement, we both agree that this failure to return on time means that you are breaking the contract without notice and willingly forego any compensation that might be due to you under the contract.

I also will consider the contract terminated and will seek any compensation from you in respect to the contract no. ___________. In addition, I will report to the Hong Kong Immigration Department that our contract is terminated and that you will not be returning to work for me.  

 

____________________

Signature of Employer                                             

(Name of Employer)                                                  

(Date of signing the letter)                                           

 

____________________

Signature of Employee

 (Name of Employee)

(Date of signing the letter)