My helper just resigned! What just happened?
I Quit found on Bored Panda
It’s too late!
If your domestic helper says “Ma’am Sir, I want to resign”, SHE WILL RESIGN. In 15+ years of running Arrow I’ve seen 100’s of resignations and discovered that once a helper says “resign” they DO NOT CHANGE THEIR MINDS. The best you can do at this point is ask them to give you 2 months notice instead of 1 and hope they will stay and help out while you wait for a new helper.
Find and Keep a good helper: use arrow support
At Arrow our goal is to help you “find and keep a good helper”. We designed our services with this in mind:
New Employer Orientation: Before your helper arrives we invite our new employers to attend an evening briefing where you can learn the do’s and don’ts of managing a Filipino worker. Take the time to attend our New Employer Orientation.
Arrow Training (Philippines): Before she steps on the airplane to come to HK, your helper will attend 4 days of training where she will learn the basics of Chinese cooking, HK Culture, tips for maintaining a good relationship with her new employer, etc.
New Arrival Orientation: Before we bring your helper to your home we sit down with them and brief them on how to get off to a good start.
Tagumpay Success Groups: Your new helper is encouraged to attend a local support group (Tagumpay) on their day off (Saturday/Sunday). It lasts for 1 hour, and every week covers topics that we have found to be important for their long term success in Hong Kong. In addition they will make friends and find a supporting environment to help them adjust to homesickness, HK Culture, Stress, etc. Your helper is already a part of a New Arrival What’sapp group. Encourage her to attend the Tagumpay. It’s only 1 hour, and you’ve already paid for it.
Find and Keep a good helper: don’t do this!
The best way to correct a Filipino worker is to use respectful language and provide clear instructions, avoiding yelling or other aggressive behavior . DO NOT SHOUT, SCOLD, BERATE OR DERIDE! Don’t make comments about their IQ, their common sense or lack thereof, their ancestry, etc. Bite your tongue. A superior in the Philippines will NEVER shout, scold or berate a worker. Such behavior is considered barbarian, disrespectful, and is counter-productive. It will give you the opposite of the outcome you desire. Calm clear instructions work best. When you start to feel that you are at the end of your patience, give us a call. We’ve learned a lot about managing Filipino workers and we are happy to help. If the situation seems helpless, we’ll tell you that too, but most issues can we worked out with the right approach.
If you need some ideas on how to get through to your helper, call me (Allan). If you just want to vent or complain about your helper call the main office and talk to Flora or Swannie. :-)
