Allan Smith Allan Smith

Don't be this kind of employer


Gmail - Google 快訊 - 女傭

張學友被列黑名單3年換21菲傭
臺灣蘋果日報 - Taiwan
張學友(左)2月與羅美薇(右)攜女飛美國度假,菲傭 (紅圈處)抱他2女兒張瑤萱,另一女傭(左三)則牽他大女兒張瑤華。 對被列入黑名單一事,張學友昨表示現階段發表任何言論 對各方都不公平,但言語間卻暗示,此事與之前他告菲傭 偷竊一事有關聯。至於是否在3年內更換21名 ...
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Allan Smith Allan Smith

Domestic Helper faces death penalty

A Filipino domestic helper in Kuwait murdered her boss after being subjected what sounds like verbal abuse over a period of time. I hate to report news like this, because I don't want people to worry about their domestic helpers, but at the same time I don't want to be guilty of only passing along good news.  Good domestic helpers are a big blessing to a family, but if you have the misfortune of hiring someone who is unstable then watch out... Read the story below.

As reported by Global Nation

MANILA, Philippines – A Filipino domestic helper facing the death penalty in Kuwait for killing her female employer could get her sentence reduced after the Philippine Embassy convinced the victim's mother and two siblings to forgive her.

Vice President Noli de Castro, presidential adviser on overseas Filipino workers, relayed the news from Ambassador to Kuwait Ricardo Endaya.

De Castro said the embassy was now working to convince the victim's estranged husband as well as another sibling to forgive Marilou Ranario, a move which could reduce the death sentence meted by a Kuwaiti court.

Ranario, from Bicol, admitted to killing her employer in January 2005 after the latter had repeatedly maligned Filipinos.

According to De Castro, the embassy has hired another lawyer to argue Ranario's case in the Kuwaiti Supreme Court which is scheduled to hear the appeal this week.

The Department of Foreign Affairs denied reports that Ranario had only 16 weeks to live, saying the verdict was still on appeal.

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Allan Smith Allan Smith

When it doesn't go according to plan

I really enjoy running Arrow. Everyday we have the chance to serve people and learn. Our training and our service are improving constantly. When we introduce a helper to someone's family, we feel confident that we have done our best to find and train the best helper for them. BUT what if, in spite of all our efforts, the helper turns out to be "not good"?

How do you handle failure? So far we have had one girl turn out to be what I would call a "lemon".  I recently met with our partner in the Philippines. He sends helpers around the world and said that five out of every twenty sent to Hong Kong come back within the first few months. One out of every four gets fired within the first month.  So far, Arrow has placed one person who was not ready to work in Hong Kong. She completed our training more than a year before she was deployed and when she arrived in HK, she didn't perform well. We listened to the employer, and their employee and agree with the employer that she was unsuitable to work in their family. We apologized and offered them a replacement or a refund.

One failure distresses us. We ask questions like "Why didn't our screening and training didn't catch her unreadiness to work in HK? What can we do to improve our training and screening?"  As a result we have tightened up our screening, training  and orientation.  We want to ensure that everyone who comes to Hong Kong is ready to succeed.

We have also become more strict with employers. We will not introduce Arrow trainees to "just anyone". Sad to say, someHong Kong employers are overbearing  perfectionists who fire their helpers for petty reasons. We have a reputation among employers as the company which tries hard to train and provide trustworthy competent helpers. We also have a reputation among Filipinos as the company which attracts loving, kind-hearted employers. We are working hard to ensure that we deserve both!

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Allan Smith Allan Smith

Don't Let This Happen to You

I've been learning Taichi with a group in a nearby park. Once a month we go out to "yamcha" together. Last Saturday I sat next to a Mrs. Lam who related to me her troubles in hiring domestic helpers.

She said that the 1st helper she hired turned out to be pregnant, and she had to send her home. The helper had passed her physical and her pregnancy test had come back negative, but after her physical exam she must have had one last tender goodbye with her husband.

Her next helper decided she didn't want to be here. She later confessed that her family pressured her to come to HK. Her employer told her she had a brand new wooden floor and it had to be cleaned with a damp cloth only. She couldn't mop with lots of water. The owner came home one day to find the whole floor had come up! When she was questioned the helper admitted doing it on purpose, so that she would be fired and could go home. She got her wish.

This could be avoided with proper screening, but what agency does that? Arrow does!

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