Hong Kong Daily report: Gas Canister injures domestic helper
【新報訊】屯門麒麟圍村昨日發生氣體爆炸搶火傷人事件，一名外籍女傭於廚房煮食期間，自行更換石油氣罐時，疑沒有關掉爐火，以致洩漏石油氣導致爆炸搶火，一團烈焰冒起，她首當其衝燒傷臉和手腳。
受傷外籍女傭Siti（30歲），獲送院救治後，傷勢嚴重仍需留醫，據悉她來港工作僅一個多月。
拔喉管漏氣引發火焰
昨午2時許，受僱於屯門麟青路麒麟圍村一幢3層高村屋的一名外籍女傭，在地下廚房使用兩個單獨石油氣爐煮食物期間，其中一個石油氣爐因燃料即將耗盡火勢減弱，她遂到屋外匆匆搬一罐後備石油氣入廚房。
她自行更換時，疑未有熄火，將連接火爐的喉管拔出，因洩漏石油氣導致爆炸搶火，一團烈焰冒起，她首當其衝燒傷臉和手腳，姓蘇（77歲）男戶主聽聞爆炸聲響，馬上衝入廚房查看，見她受傷報警，並陪同受傷女傭到醫院治理。
意外發生警方通知機電工程署派員到場調查。
5 Secrets of a Successful Helper: Tagumpay!
The Tagumpay (Ta Gum Pi) class is a four session interactive class that aims to:
1. Make Filipina ladies feel welcome and find mutual support.
2. Coach the ladies in their adjustment with the HK culture and ways.
3. Assist them through the formation of support groups to help them overcome homesickness. Homesickness often leads to poor performance.
4. Equip them to handle stress and take care of their personal well being.
5. Impart wisdom to them about the handling of their finances.
Through these classes that we hear their updates and immediately resolve issues they face as they arise. By resolving them, their attitude and mindset are realigned and refocused so they can succeed in their work performance making their employers and themselves happy.
Classes are values-based, grounded in the teachings of the Bible and very interactive. When certain issues or problems needed to be addressed more intensively, the participants are encouraged to have a person-to-person time with an ARROW staff for coaching and counselling.
Tagumpay classes are conducted every Sunday from 9:00-10:30 a.m. at the office of Arrow Employment Services. Classes repeat every month, so helpers can make up any classes they have missed. If you want your helper to experience tagumpay, encourage her to attend.
At ONLY HK $300 Tagumpay is an exceptional value and a wise investment in the success of your helper.
Do you "discipline" your employees?
"Words alone will not discipline a servant; the words may be understood, but they are not heeded." Proverbs 29:19
Discipline is the key to building habits. Each of us needs to develop healthy habits. Employees need to develop healthy work habits. If you want your employee to develop into a star, you need to do more than talk talk talk; you need to train them.
In the medical profession there is said to be an established pattern to training: Watch one (I do it, you watch), Assist one (I do it, you help), Do one (you do it, I assist); Do it again (you do it, I watch), Teach one (repeat the pattern, only this time you are the teacher, not the student). Training requires demos, supervised practice and reviews. If your helper doesn't know her job yet, perhaps you need to invest the time to train her, following the pattern above.
What do you think? Feel free to comment below.
Hong Kong Immigration go after "live out" helpers
The following excerpt is from a news article posted on 7thspace.com. Click on the link below to read the entire article. http://7thspace.com/headlines/416380/immigration_department_investigating_on_stay_out_foreign_domestic_helper.html
Hong Kong (HKSAR) - During a surprise inspection conducted this morning (July 7) at Pok Fu Lam Village, immigration officers detected a foreign domestic helper who resided at a place other than his employer¡¦s residential address as stated in the employment contract, a spokesman for the Immigration Department said today.
During the operation, immigration officers conducted a total of 25 proof of identity checks.One foreign domestic helper was suspected to have made false representation with his employer upon his domestic helper visa application and was held for inquiry. The department is also investigating on his employer as to whether he had provided false information during visa application. The department will consider prosecution against any person who intentionally made false representation or provided false information about the live-in arrangement of foreign domestic helper. Case will also be referred to the Labour Department and Lands Department to see whether the employer had violated the Employment Ordinance and whether approval had been granted for owners of the leased flats to change the use of land.
What do you think? Do you have a live out helper? Does this worry or frighten you? Read the full article to see what the penalties are - they frighten me!
Warning: Sending your new helper to Macau to await her visa is dangerous
This week Pastor Jorge and I took a day trip to Macau, to investigate if it would be possible to "recycle" some terminated ladies through Macau. Recently some Arrow ladies have lost their jobs, and instead of letting us help them find a new employer, they went to another agency who sends them to Macau instead back to the Philippines while awaiting a visa. When I asked them "why?" they told me they didn't have money to pay the agency fee in the Philippines ($3000), and although the other agencies who charge $5000-12,000, they have a salary deduction scheme. We decided to make a survey trip to see if we could possibly send ladies to Macau while awaiting visas. This would save them money, and reduce the processing time by a week.
We visited a boarding house, spoke to helpers working in Macau and visited two church ministries focused on helping helpers. On the way to the first meeting, I noticed that the walkway was covered with colorful business cards. I picked up a few to look at: they were all advertisements for prostitutes with the phone #s prominent. The boarding house we visited was around the corner from a casino. The matron of the boarding facility told us that they only served their own church members, had strict rules, and low fees. She said that many of their church members will end up leaving the church, and get drawn into the nightlife and vices of Macau. She said she has even known ladies who go back to their jobs in Hong Kong pregnant.
The 2nd place we visited was a Filipino church. Most of their members work in Macau as domestic helpers, but they also have contact with quite a few helpers waiting in Macau for visas. They told us that they have 3 members who have boarding houses and could possibly accept some ladies from Arrow. Later on, via email, they told us that operating a boarding house without a proper license is illegal, as it violates fire and safety codes, and so they could not recommend that we place Arrow ladies in Macau boarding houses.
After I returned to HK, one of our Arrow ladies who went to Macau to await a visa (using another agency), came by the office to say "hello". I asked her about her Macau experience. She said she went through a large agency who runs 10 boarding houses in Macau. She paid $4750 + boat fare. She waited 48-49 days before her visa came. During her wait, she served in the kitchen cooking 2 meals a day for up to 100 ladies staying in the boarding houses. She visited casinos, wandered around and slept on her bunk. Other ladies routinely came back to the boarding house drunk or worse. Overall, she said it was nasty experience and she wished she had just gone back to the Philippines.
By hiring a lady who will go to Macau to await her visa, you can save $1116 on the Mandatory Philippine Insurance and perhaps you will shave 1-2 weeks off of the processing time. On the downside, you will risk your helper getting involved in gambling, and if she is desperate and pretty, perhaps prostitution. She will have to stay in an unlicensed, illegal boarding house, and will come back owing $5000-$12000 to her agency.
Is it worth it? For now, the answer for Arrow is "NO!" What do you think? Leave your comments below.
Your "face" cost her $7740
You've lost your job, and you need to release your helper. What do you do? If you are a Hong Kong employer, you might explain things to your helper, thank her for her service, but you will NOT, under any circumstances, write down on the form used to inform IMD the following words: "I lost my job, so we need to terminate our helper". It does not matter that you are a Christian, or that you are generally very concerned about social justice and the plight of the poor. It does not matter that you deeply appreciate how your helper has cared for your family and your children. If you are a Hong Kong employer you think that writing down those 11 words will forever stain your reputation; cause you deep shame, and in some mysterious way that noone can explain, make it so you can never hire another helper.
Had you been willing to write down those shameful words, your faithful helper could have taken another employer and started a new job almost immediately. It would have cost her at most $374, and another Hong Kong family, who is in desperate need, would have been blessed by your act of humility. Now the helper has to return to the Philippines where it will cost her over $4000 to process her papers. She will also lose another $3740 in lost wages while she waits. Your face just cost her $7,740.
We have customers waiting who parents have had strokes, are being released from the hospital, and they have no one to care for them. We have other customers, whose helper's parent has had a heart attack and can no longer care for the helper's children. Their helper must leave on short notice, and they need someone right away. You could have been a blessing to both HK people and to your helper, but somehow the shame, the loss of face is too much, so you wimped out. Your faithful helper's children may have to drop out of university or private school for the rest of the year, but what is that compared to your loss of face?
I'm sorry you lost your job. It is a terrible hardship for your family, but you could have turned it into a blessing for another HK family, and blessed your helper also. Instead you thought only to protect your face. Congratulations, you saved your face. Was it worth it?
A Letter from your employer
A recent customer asked me to forward the following letter to their coming helper. They gave their blessing for us to share it with our other customers. The names have been changed to protect privacy.
Dearest Mary,
Welcome to the Chan family! While looking forward to meeting you in person, we would like to give you a brief introduction of us.
Quick Glance of Our Family
- 4 members: Mr. and Mrs. Chan, Siu Mei (2.5 years old girl) and Ka Keung (18 months old boy)
- We are from a big Chinese family with strong family bonds. We spend a lot of family times together especially with the grandparents, our brothers and sisters.
Your Key Roles and Responsibilities
- Looking after the Children (Siu Mei and Ka Keung!!!)
- Make sure they eat well, play well and sleep well. When you are with the children, your top priority is to look after and to play with them, to ensure their safety and well being.
- Cleaning: This includes cleaning of the floor, windows and gate, furniture and other household cleaning.
- Cooking: This includes food preparation, cooking, dish washing (post meal clean-up) and garbage dumping, etc.
-
- We do not expect our helper to be an excellent cook. The best dishes that we would expect from you are BABY FOOD/ CONGEE/ RICE for Siu Mei and Ka Keung! To maintain healthy diets, we stay with less seasoning (less oil, less salt, less sugar) and simple cooking (like boiling and steaming). We usually cook and feed our children first before having our own meals.
- Laundry and ironing
- Others/ Miscellaneous: e.g. Marketing which is to support us in grocery shopping
Our Expectations
- To maintain a safe, clean and happy living environment for the kids and family.
- To have an obedient domestic helper who is dedicated and devoted to looking after our family, who is keen to learn and to improve.
Special Attention
- When looking after the children, please focus on the children ONLY to ensure their safety and to play with them. Our children are very active and like climbing (tables, chairs and even balcony). To stop them from climbing or fighting, please don’t yell or scream at them. Please speak softly and explain to them. For example, put your hand on Ka Keung's head and tell him gently, “Ka Keung, please do not climb onto the balcony. You may fall down and it hurts.” Please keep trying and speaking to them and you will find them listen very well. (You may be surprised to find that even the 18 months old boy, Ka Keung, understands what you say and can follow instructions.). To stop them from climbing, the best thing is to sit them down and read them a book/ story. Otherwise, they love singing and dancing; or playing in the baby kitchen; or playing balls together.
- Please be patient and be gentle to the children. It may take you some time to adjust to a new living environment and a new family (to live with strangers like us!!). Likewise, it may take more time for the children to adjust to you. We would appreciate if you can give them extra patience. Siu Mei, my two year old girl, may say NO to you when you attempt to feed her or take her to the toilet. However, if you can keep smiling and keep trying, I am sure it won’t take long before she likes you. I can promise, if you give them your smiles and love, they will definitely return theirs to you.
- Please maintain a high standard of hygiene. Since both Siu Mei and Ka Keung are small, personal hygiene and environmental cleanliness (especially food, toys, etc.) are exceptionally important. Ka Keung puts not only toys into his mouth but, sometimes, anything he finds on the floor (e.g. crayons, food residual and even dust!!). Always wash hands before handling food and after arriving home (from outside, park, supermarkets, etc.). Please understand that if one baby gets sick, the other one is always unavoidable. We do need your help to practice this well at home to prevent unnecessary illnesses and diseases.
- Please take comments for improvements. We are very organized people. We like keeping our place and things neat and tidy. If it happens that we would like something to be done in a different way, please don’t take it personal. Please focus on the matter. This is all about how to get things better for the kids and the family.
- Please be open to communicate with us. We are reasonable and open-minded people. We wish to have an obedient helper. At the same time, we would like to understand more about you and your needs. Please feel free to speak to us.
About us
- We are a happy family. We like smiling and laughing, hugs and kisses ☺
- Respect is the core value of our family. We respect each other and individuals.
- We are never perfect. We accept and learn from mistakes so we don’t repeat the same mistake!
*** If you have any question or any personal problem that may affect you to carry out your duties, please feel free to let us know. For example, if you are feeling ill, please don’t hesitate to let us know so we can help immediately.
*** Hope you enjoy the time together with us! May GOD Bless you!
Your new employers
(name withheld)
Don't be a food Nazi
The biggest complaint helpers have about their employers is that they are stingy with food. In almost every case the complaint is against the wife who manages the food budget. I have heard scores of stories about Hong Kong employers who measure out the exact amount of rice to be used at each meal, and who get angry if the rice is used up too fast, and who even go so far as to blame the helper for being "greedy".
Almost everywhere I travel in Asia I find that people are extremely generous with food. Farmers in China earning 500 yuan a month will spend half of their monthly income to feed a foreign guest who is visiting. How has the culture that gave us "Sik Faan Mei?" ended up producing food misers or food nazis in Hong Kong? If you want to keep a good helper, then lighten up when it comes to food. Don't talk about it, gripe about how much money you spend on groceries, just bite your tongue and feed them well. Your helper will find a hundred ways to repay your kindness, and will do her best to save you money when shopping. Have an abundance mentality, be generous, bless your workers, and trust God to bless you in return.
Candid camera!
All of us have experienced answering services that warn us "This call may be recorded for training purposes". Companies routinely record phone calls to monitor and train staff in the handling of customer service requests and complaints. At Arrow, we're a small office, so I don't record calls, but I can listen in on a conversation, and give staff feedback as needed. Still, recordings are useful because they are objective. You can't argue with a recording - you can hear both the words and tone used.
Video takes it to the next level because it shows body language and circumstance. Video is clear and makes it impossible to argue the facts of the situation. There is no "He said, she said".
As an employer, have you ever considered using a webcam to record your interactions? If you have a webcam, you may have footage of how you manage or train your employee. Why not review the footage? Take an objective look at your communication style: pay attention to your body language and tone of voice. How good of a communicator and trainer are you? Would you feel comfortable allowing others to view footage of you interacting with your helper? What kind of communication with your spouse and children would it show?
Skype can be for fun too
It takes two people to change, doesn't it?
I sometimes get calls from employers who are frustrated and ready to replace their helpers. On a recent phone call, the employer ended with "Afterall, both parties have to want to change, before things can get better." Right? Well, read on ...
It doesn't matter if you are employer or employee, husband or wife, parent or child -- you have the power to change your relationships, to make them better. The key is: You yourself have to change! I know you are thinking, "I'm not the one who needs to change." "I'm the boss, she should change, not me." Look at it this way: If you are the boss, then you are the leader. You should set the tone, set the example. You are the powerful one. Change your world, by changing yourself.
To put it another way: it's like math. 5+5=10. But what if I become an 8? 8 + ? = 10. People around us automatically adjust to changes in us. It's like dancing, change the way you lead, and your partner will eventually change too. (Of course, they may step on your feet a few times in the process of learning the new dance.)
Why not try an experiment? Read my article on "How to give feedback without becoming a nag" Change the way you give feedback to your employee. Follow the guidelines strictly, and avoid all questions like "Why did you ....?" which are "blame questions", and focus on the event, the outcome, and the change you would like to see. Try it for 30 days, and see if your relationship doesn't improve. You may also want to try it with your spouse, and kids.
Let me know how it goes, won't you?
How to give feedback to your helper without turning into a nag
Employees need feedback. Some employers think "I told them clearly once, and I wrote them a long job description. Isn't that enough?" NO, it's not enough. You don't get things the first time you hear them and neither does your helper. I listen to an excellent podcast called "Manager Tools". The suggestions below are a variation of their excellent guidelines on giving employee feedback.
The purpose of feedback: It's about future behavior, NOT past behavior. The purpose of feedback is NOT to berate or criticize your employee for past mistakes. The entire purpose is to help them perform better in the FUTURE.
The timing of feedback: Feedback should be given within one week of the event. If you wait too long, the employee won't remember the event. If you forget, don't worry, the employee is likely to do the same thing again.
Ask permission to give feedback: I can hear some of our customers now thinking "No way! I'm the boss. I'll give feedback when I want to give feedback." Well, this advice may fall on deaf ears, but feedback will be better received if you ask permission first. What does it cost you to be polite and say, "Polly, I want to give you some feedback on dinner last night. Have you got a few minutes?"
Focus on Behavior and Outcomes: Do NOT talk about motives. You don't know their heart. Assume they have a good heart, that they are here to serve you well and provide for their family in the process. Talk about behavior and outcomes, then tell them what behavior needs to change or be continued.
"Polly, I want to talk to you about this morning. Have you got a minute? Yesterday you woke up at 6:30 instead of 6:00. Because you were late, I had to help get the kids out the door, and I myself was late to work. Your late rising caused me to experience a lot of pressure and stress, and to be late to work myself. In the future, I expect you to be up by 6 a.m. OK? Thank you."
" Polly, can I talk to you about dinner last night? I thought the soup was really delicious. I hope that next time you'll make it just that way again. In the stir fry, the celery was chopped too thick. The result was that it was not cooked properly and was hard to chew and swallow. Next time please cut the celery 1/2 again as small. Do you understand what I mean? Would you like me to show you the technique for chopping the vegetables again? Thanks."
"Polly, I want to talk to you about the laundry. When you ironed the clothes, you burned my blouse. I bought that blouse when I was in Canada last summer, and it is one of my favorites. Now I won't be able to enjoy wearing it, and I won't be able to find another like it here in Hong Kong. I'm also going to have to spend time and money to buy a replacement. Next time, I need you to read the label (show her the label) on each garment before you iron it. If it says "don't iron", please don't iron it. If it says "iron on low heat" use the low heat setting (show her on the iron). Do you understand what I need from you? Thanks."
Read the above examples outloud. How long did it take? Feedback doesn't need to take a long time. If you're talking more than 1 or 2 minutes, you are probably talking too much. Don't vent your emotions on your employees. Focus on behaviors, outcomes and expected change. You should be able to smile when you give feedback. If you feel emotional, then wait for a time when you are calm to give feedback. Why don't you give it a try and let me know how it goes.
Allan @ Arrow
It's Christmas! Let's help those who have lost everything!
You've come to this page looking for a good helper. If you want to go straight to our helper bios or read about how we work we understand, but we know that Arrow customers genuinely care about those people who work for their families, so if you don't mind, take a minute and consider the needs of those in the Southern Philippines who are suffering so much at this holiday season.
Pastor Alex lives and serves God and people in Cagayan de Oro, one of the areas worst hit by the recent flooding. Here is his report on what conditions are like now:
"Cagayan-de-Oro was hit by a strong typhoon last Friday, Dec 16. It was the most destructive and tragic calamity in the history of our city. As of today there were already 957 dead, 50 are still missing and more than 40,000 homeless temporarily sheltered in Public Schools and Village Centers.
From our Cell Groups there were 6 children dead, 5 adults dead, 22 people missing and 185 families lost their homes. Heavily damaged are the Congregation of Homer in Consolacion and the Congregation of Reynante in Macasandig. Large portion of the city has no electricity and no water supply for two days now because the city water reservoir was damaged.
Our family and most of the Church members are okay and busy helping the flood victims. We are using all our Church vehicles to deliver water every morning and afternoon from our home to the victims. The city government used the local fire trucks to deliver water but was not enough.
The immediate needs right now are the following:
1. Potable Water
2. Food (Milk for children)
3. Medicine (Anti-Bacterial, Anti-Diarrheal, Fever and Cold, Skin infection)
4. Beddings (Blanket, Mats and Mosquito Nets)
5. Rubber Thongs
Thanks for your prayers and continuous support.
Alex & Cynthia (alexeduave@yahoo.com)"
How Can You Help?
Send Cheque (ONLY accept US$ Cheque):
CCMN, 3/F, no. 10 Anchor Street, Tai Kok Tsui, Kowloon, Hong Kong.
(Please write down clearly “Support Philippines” and write down your name, email and contact no.)
Please state the name “Cell Church Missions Network” on the cheque clearly.
Send TT:
Here is our bank account information:
Name of Bank: Hang Seng Bank Limited
Address of Bank: Head Office, 83 Des Voeux Road, Central, Hong Kong
Swift Code: HASE HKHH
Name of Account: Cell Church Missions Network
Account No.: 227-257979-668
Bank Code: 024
(Please write down clearly “Support Philippines”
and write down your name, email and contact no.)
If you have any enquiry, please contact CCMN email: (ccmndanielchan@gmail.com / ccmnkathy@gmail.com) or phone no.: (852) 2772-4760
Arrow Anniversary
Yesterday we celebrated our 5th year of active placements with a thanksgiving service and party for helpers. We are very thankful for Pastor Jorge who stayed up late editting the video and putting it online.
All Saint's Day
Above left is a Heroes Graveyard. Below right is a "condominium" of bone crypts. In public cemetaries bones are dug up after 5 years, cleaned and moved to a "bone crypt. Public graveyards are so crowded that there are no walkways, so people visiting graves have to walk across graves. Sometimes the graves are poorly made, and your foot will go through the top cover into the grave. See photo below left.
Do you drink "fair trade" coffee?
Do you drink "fair trade" coffee? The "fair trade" movement is an attempt to ensure that producers in poor countries are fairly compensated for their work, their produce etc., rather than being taken advantage of by huge corporations who want to pay as little as possible for the coffee, clothing, electronics, etc., that the turn around and sell to the rest of the world.
The "fair trade" movement's success depends on the awareness of consumers and their willingness to pay more for a product than the current "market price". Recently I visited a supermarket in the USA that carried many fair trade products. The coffee beans they had for sale averaged US$18-20/lb. If I shop in my local Safeway Supermarket, coffee beans cost me around US $6/lb. What do I do? Should I pay 3X more for coffee in the hope that the farmers will receive a bigger cut or should I go to another store and buy cheaper coffee? What would you do? Fortunately, I was not looking for coffee that day!
Once in while (not often enough), we have a customer who is very concerned with the fees that a helper needs to pay in the Philippines to come to Hong Kong. The helper, who is poor, almost always pays more than the employer, who is materially richer. At Arrow we've developed a system that doesn't leave the applicants at the mercy of recruitment agencies in the Philippines, and as a result, Arrow ladies pay 40-50% less than the industry average. Last Sunday, one of our ladies showed me a list of 10 ladies she had sent to Arrow. I asked her "Why?" hoping she'd mention our care and love for helpers, but she gave the same answer I always hear "Sir, you are the cheapest!"
Recently one of our customers asked me if I could arrange a big discount for the lady they wanted to hire. They didn't want her to have to pay so much. I told them, "if you are willing to pay more, I will make sure she pays less in the Philippines." I offered them the "fair trade" coffee deal. They walked away. So let me ask you, are you willing to pay more, so that the helper can pay less? Most of our costs, air tickets, medicals, rents, salaries, etc. have gone up, but we haven't raised our prices. Our profit margins are around 10%. If Arrow agency fees were $7xxx, would you still want to do business with Arrow? I would raise prices for our HK customers and make sure our Filipino applicants received a big cut in fees, if I thought the market would allow me? What do you think? I'd love to hear your feedback.
Finding the Perfect Match for Your Home
A client called at the Arrow office one morning, “ I want to find a helper that is perfect match for my family, can your company deliver that for me?”
I was taken aback at the implications of this question. First, is there such a thing as a “perfect match”? And secondly, if such a thing exists, does Arrow have the ability of the company to deliver the “perfect match”?
We tend to think that looking for a helper is like shopping for a new pair of trousers. We move round to different stores; look at the pants worn by the perfectly shaped mannequins and then choose a handful of pairs based on our size to take to the fitting room, hoping to find one that will make our body look like the mannequins.’
The main difference between helpers and trousers is this: trousers don’t change to fit your body, while helpers adjust to fit into your home.
I do not mean that ALL helpers can successfully adapt to your home. There are those who are not suitable to work as domestic helpers in Hong Kong. There are those who are not physically able to do the job. Other would not have sufficient command of the English language in order to communicate across the linguistic divide. Others may have bad records in society that should raise red flags for a job that requires so much trustworthiness. On the more subtle side, there are those who do not have the emotional resilience to bear the loneliness of working away from home. Others may have an attitude that refuses to adjust to a new work environment albeit this is harder to discern. This is one important task that Arrow does for you: we filter out the obvious misfits.
How can you find a helper that can work well in your household? Here are a few guidelines:
1. Have a clear purpose in hiring a helper. One common reason people hire a helper is to release some members of the household to engage in income generating activities. After the kids have grown to school age, a spouse may want to go back to work; or the family may need someone to watch over an aging parent while the sibling goes to work.
2. Define what areas you need your helper to focus on. This will help you find what strengths you are looking for in an applicant. For example, you are expecting a baby but you desire to take care of the baby as a full time mom. You foresee that you will not be able to attend to the household chores even though you are staying at home. Look for someone whose strength is in household chores and who has a disposition for and is teachable in baby care. You may not be able to find someone who perfectly matches your wish list, but you will be able to hire someone who is strong in the areas you need most.
A clear definition of the task of the helper will also help your helper stay longer. If you aren’t clear in your job description and expectations before hiring a helper, you may end up with someone who is weak in the areas you most need. They won’t be able to perform up to your standards, and both you and your helper will feel frustrated.
3. Look at the applicants experience and score box. At arrowes.hk you can find helper bios that gives you a background on the work experience and a score card with our trainer’s assessment on the various areas of the applicants’ skill set. With these tools you can make a short list of helpers to interview.
4. Validate the information you gathered through the interview. During the interview, you will gain more understanding of the background of the applicant. It is also during these interviews that you can allow your intuition to take part in making the judgment.
Now how can we help our helpers “fit” into our household? Here are some suggestions.
1. Be Kind. Most helpers arrive with some feeling of apprehension, about having an “unkind” employer. During our post-arrival orientation we help them talk about and face this fear, but you can help them overcome this by giving them a warm and assuring welcome.
2. Communicate well. Give them feedback about their work. Be generous with praise especially with the task that is done well. Their first month is engaged in “calibrating” to your domestic standards of household work. Be sure to let them know how you want the work is done.
3. Orient them. Be sure to give them sufficient orientation to their work especially the ones that are related to their main areas that you require of them. Orient them also on how to respond to emergencies, what numbers to call or where to go for help. Show them how they can access to their personal needs, like their bedspace, access to food when they are hungry and when to use their phones.
4. Give them a proper day off. The Bible teaches that the seventh day will be a day of rest. This is meant to be a time when people could re-create themselves in order to grow as a person. Oftentimes, helper use their days off to communicate with family back home, to send money, meet with friends, attend seminars, worship and just simply rest. Give them sufficien time for themselves.
We encourage our Arrow ladies to take part in the activities of Jubilee International Filipino Fellowship during their days off. In our times together at Jubilee, we encourage one another and learn how to live according to the values taught in the Bible.
5. Encourage your helper to grow as a person. Becoming part of your household and adjusting to life in Hong Kong is a big step of growth. Personal growth should go farther than simple adjustment to HK. Allow them time to rest, especially if they have finished the days work. Give them personal time to read and learn new things for themselves. We and our Philippine agency partner gave these helpers a Bible, a book, Helper’s Helper, full of tips on working as domestic helpers in Hong Kong and a subscription to Our Daily Bread. We encourage them to read at least thirty minutes everyday to expand their minds. You may also wish to loan them a book or magazine article that you have found inspiring, but if they don’t have any personal time or energy to read, then it won’t do much good.
When it comes to hiring a helper there is no perfect match, because there are no perfect employers and no perfect helpers. Instead we should have a goal to find a person who fits our needs and criteria well, and then, after they arrive, build a good relationship where there is continuous growth and mutual encouragement.
We welcome you to leave comments below. We would love to hear your feedback, and your best ideas for getting the most out of your employees.
Dr. Jorge De Ramos
The Help
Ione and I recently finished listening to the audio version of The Help by Kathryn Stockett. It's a fantastic book about what it was like for African American women in the 1960's to work for white families in Jackson, Mississippi. Last night we went and saw the movie. For anyone who has read the book, the movie seems to leave out too much important information, but still it was very good. The theatre was full and the audience applauded at the end. If you are considering hiring a domestic helper or you already have hired a helper go see this movie. If you are working as a helper, you probably can't afford to go to the movie, so wait til the video comes out, and we'll watch it together.
Are you giving your helper "pasma"?
Pasma or Pasmado: An Ailment that is Purely Filipino
Filipinos have this ailment called “pasma” or its adjective “pasmado.” This ailment affects the limbs particularly the arms and at other times the lungs. Its symptoms vary like having sweaty palms, or soles of the feet or shaky hands. The word is also used to explain pain on the hands and limbs and even general weakening of the body.
The word had its roots from the Spanish “espasmo” which translates into “spasm.” The ailment is commonly recognized as “folk illness,” which means this illness is defined by Filipino culture defined rather than conventions western medicine. The medical sciences has yet to look into this folk illness.
According to Filipino culture, one will suffer from “pasma” when there is a sinister interaction of hot and cold in the body. When one had just finished an activity that makes the body hot, care should be taken that the body should not cool down too quickly. A common application of this belief is that one should avoid getting his hands wet right after doing the chore of ironing clothes.
This matter has become a common flash point between the Filipino helper and her Hong Konger employers.
In our new-comers’ orientation sessions for helpers working in Hong Kong, we have found it challenging to explain to them that they may have to change their bathing schedule. Filipinos are used to bathe in the morning while their Chinese hosts/employers would want the members of their household to bathe before they go to bed. We warn them that at times they may have to do cooking right after doing the ironing of clothes. In the minds of these Filipino helpers this is a sure fire way of contracting “pasma.” On a number of sessions I would jokingly challenge that “pasma” never exists in Hong Kong (lit., “hindi uso and pasma sa Hong Kong”). Oftentimes, my jokes were received with a somber reprimand - “pastor, this is serious thing.”
Just recently I took one helper who believes she was suffering from “pasma.” We took her to the doctor and she was diagnosed with muscle pain. She was given liniment and some pain reliever. We also helped her find a good “hilot” (massage therapist) to bring relief to her ailment. She explains that her particular “pasma” was caused by having to take a shower right after doing the ironing.
We saw one who says she was “pasmado” to the point that she cannot move her arm. Her pain was almost unbearable. Her limb felt like dead weight on her body. The doctor later diagnosed it as acute carpal tunnel- a serious disease. I had a difficult effort to explain to her what the disease is all about as she attributed the cause to the heavy load of ironing and having to wash her hands afterwards. There are other precipitating factors than just hard work. To the Filipinas who learned about her ailment, they were struck with fear as to what the lifestyle in Hong Kong can do to their health as well.
One time, one helper had a mild stroke, half of her body was paralyzed. The doctor dutifully did the necessary tests and was very sure of his diagnosis, but many of the Filipinos who heard about her ailment say that this is one case of “pasma.”
How can the matter be handled? How can the cross-cultural conflict be avoided?
A good and open discussion about the helper’s schedule particularly the one that involves ironing, cooking and bathing will accomplish much. Moreover, employers should also understand that each individual Filipino may vary in how they believe in “pasma” vis a vis the conventions of medical science. Some of them may totally not believe in it.
Keep in mind that it will be futile to argue against the worldview or belief system of another person with the intent of changing it. So for starters, to give leeway to accommodate your helper’s belief on the matter and through open dialogue you maybe able to help them have a broader perspective on the matter “pasma.”