Maid lead children to safety
http://www.atimes.com/article/maid-leads-children-safety-hong-kong-fire/
Does your helper know what to do in case of emergency? Do you have emergency protocols and numbers written down and easily accessible?
處理學前孩子的進食問題
當孩子六個月開始,便可以開始進食固體食物。由這時到學前的兒童, 我不時會聽到家長們申訴, 他們的孩子有不同的進食問題。要安排孩子們完成一頓飯,好像打仗般, 困難重重, 令他們非常頭痛。
常見進食問題
學前兒童常見的飲食問題包括: 不肯乖乖坐下吃飯、偏食、拿食物玩耍、不肯自己吃飯、打翻食物、吃得很慢、發脾氣、一邊進食, 一邊玩玩具/手提電話/掌上電腦等等。
常見成因
1. 家長對孩子不同時期成長的特質認識不足, 以致對孩子有有不切實際的期望。
a.學前兒童專注時間比較短,容易分心。如果用餐時間長, 或他們覺得悶,便會想四處走動。加上這年紀的孩子對四周事物都會充滿好奇心, 他們喜歡觸碰不同的東西。很難要求他們長時間乖乖坐在一個地方。
b. 孩子和大人一樣,對食物有偏好。只要孩子有均衡飲食,肯吃不同類的食物, 家長不必強迫他們吃不喜歡的食物。
c.孩子和大人一樣, 不會每天的胃口都一樣好。可能今天孩子可以吃半碗飯, 明天只想吃三分一碗飯就覺飽。不需要強迫孩子必需食完你所給他的所有份量,恐怕這次會令進餐變成苦差。
2.家長沒有為孩子建立有規律的飲食習慣。
有些家長任由孩子們隨時想吃就吃。結果孩子吃過多零食,到吃正餐的時間就沒有胃口。要為這些孩子建立有規律的飲食習慣會更困難。也有些家長為了鼓勵孩子吃正餐時不四處走動, 而給與孩子玩具/電子產品一邊玩、一邊吃飯; 哄孩子吃飯或餵飯, 結果無意中給與孩子額外的注意力, 鼓勵了他們不吃飯這不恰當的行為。
如何預防/解決學前孩子的進食問題
1定時定點進餐
食物的份量應該以孩子能夠吃完為準, 而非家長心中希望他吃多少。告訴他如食物份量不夠,孩子可以主動要求加添。無論孩子能夠吃完食物與否,在下一餐前, 他將不可以進食任何零食/小吃。
2給孩子時間心理準備
要孩子立刻停止正玩得興高采烈的遊戲/活動時間去進食, 對他們而言,是一件很掃興的事。他們不合作、不服從的機會很高。我們可以預先給孩子心理準備,如: 「雯雯,玩多一次這遊戲, 就去洗手吃飯。」或者「妹妹,要吃晚餐了,你可以玩多三分鐘, 就去洗手吃飯。」這樣, 係指會較容易和我們合作。
3和孩子定立用餐的規矩
這可增加他們順利吃完一頓飯的機會和效率。例如:吃飯時不可以擅自離開座位、進餐時不可同時玩玩具/手提電話/電腦/任何電子產品(當然,大人們都要以身作則)、不應無故或浪費食物、自己餵自己吃飯。
4獎勵及懲罰
若想孩子服從規矩, 要定明遵守規則的奬勵。如: 孩子如果乖乖坐着吃飯, 飯後可享用一個小吃,或帶他到公園逛。稱讚孩子將鼓勵他們更樂意的遵守用餐規矩。
同時,也要讓孩子知道不守規矩的後果。
i. 溫馨提示
如果孩子犯了小問題, 例如:吃得慢, 可以提醒他, 用餐的時間是30分鐘/45分鐘,夠鐘就會收拾所有食物。在下一次用餐前, 不會給孩子任何食物和小吃。
ii. 刻意忽略
有些孩子喜歡做一些小動作, 以吸引父母或照顧者的注意力。另外,在外用餐時, 有時孩子因為對四周的環境好奇, 喜歡東張西望。這時, 我們可刻意忽略這些小搗蛋的行為。給孩子過多的注意力,有時反而會鼓勵他們不恰當的行為。
iii. 懲罰
所有孩子都應該至少培養服從規矩的好習慣。如果孩子不理會大人的溫馨提示, 仍繼續不當的行為, 或破壞規矩, 便要為自己的行為負責, 接受後果。假如孩子在進餐時,做了些嚴重不恰當的行為, 便要接受懲罰。
如: 發脾氣、打翻食物, 我們可以把孩子帶到一旁, 告訴他他犯了什麼用餐規矩, 與他將要受到什麼懲罰, 然後執行。懲罰的方法可以有很多,包括:處罰孩子自己坐在一角兩分鐘, 然後才可以一起繼續進餐;取消去公園玩 。假如孩子認錯,或說:「對不起」,我們便要接納、原諒他們。可以稱讚他們:「知錯能改, 是好孩子。」
小結
以上的教導實際可行, 不用打罵孩子, 大家也可以改善學前孩子的進餐問題。假若父母或照顧者說一套、做一套, 或家中不同的照顧者沒有一致地堅決執行所定立的規矩, 只會變相鼓勵孩子不守規矩, 令他們進餐的問題變得更嚴重。願這分享能幫助所有家長或照顧者, 有效、輕鬆地處理學前孩子的進餐問題。
How to handle Preschool Children's Eating Problems ~By Kathy Lai King Lam
When a child reaches six months old, she/he can start to eat solid food. It is common to hear parents of preschool age children (3 years old & under) to complain that their children have different kinds of eating problems.
Common Eating Problems
Preschool children common eating problems include: difficulty sitting still and eating quietly until finishing a meal, dropping food on the floor, picky eater, playing with the food, refusing to eat on their own, eating very slow, temper tantrums, playing with toys, mobile phones etc while eating.
Common Reasons
Parents/Caregivers have little knowledge about the characteristics of children at different ages, so that they may have unrealistic expectations on them:
Preschool children’s attention span time is relatively short(usually less than 10 minutes), easy to be distracted. If the meal time is long, they feel bored and want to walk around. Also , preschool children of this age will be full of curiosity and like to explore different things by touching. It is difficult to make them sit still for a long time.
Preschool children have food preferences, like adults. As long as a child has a balanced diet, willing to eat different types of food, parents/caregivers should not force them to eat the food they dislike.
Normal preschool children’ s appetite may not be the same everyday. Maybe today a child can eat half a bowl of rice, tomorrow he/she wants to eat one third bowl of rice only and feels full. No need to force a child to eat all the amount of food you provide as this may make the child feel that eating is unpleasant experience.
Parents do not set up regular eating habit for their children.
Some parents let the children eat whenever they want. This results in the children eating more snacks, and then they have no appetite to eat at dinner time. It is difficult for this kind of family to set up regular eating habits for their kids. Some parents/caregivers give the children toys or electronic products to play while eating, in the hope that the children will not walk around when eating. Some want the children to eat faster, so they feed the children to speed things up even though the child is capable of feeding themselves. These result in giving the children extra attentio and reinforce inappropriate eating behaviors.
How to prevent /solve eating problems of preschool children
Prepare the children for the meal time.
If the children enjoy playing games and activities, they will feel very disappointed if they need to stop playing immediately. The chance that they do not cooperate is high. To minimize both the parents/caregivers and the children’s frustration, we can prepare the child by saying, "Jason, play this game for one more time, then go, wash hands and eat." Or " Maria, you can play three more minutes, then go to wash hands and have dinner." This helps the children to cooperate with us better.
Let the children eat the amount they can eat.
The amount of the food for the preschool children should be based on how much they can eat, NOT how much the parents/caregiver wants them to eat. Tell the children that if the food is not enough, they can take the initiative to ask for more. No matter the children can finish eating all the food or not, they should know clearly that they will not be given any snacks before next meal.
Set rules for the children during meal time
Clear rules will increase the chance of having a smooth mealtime. Here are some good rules to consider:Don't leave your seat when eating,
No playing with toys/ mobile phone/ tablet/ any electronic products while eating.(Because it will only distract the children, extend their eating time. of course, adults have to set a good model ourselves),
Don't play with food,
Don't waste food (???)
Feed yourself
Tips
Use a timer. If a child has a minor problem, for example: eating too slowly, we can set a count down timer and remind him/her that the meal time will end when the timer gets to zero. He/she should finish the food within the time limit. Before the next meal, we will not give the child any food and snacks.
Deliberately ignore some behavior: Some children like to do little tricks to attract the attention of parents/caregivers. Some children feel curious of their surroundings when eating outside and want to look around. In these cases the best thing to do is to deliberately ignore the behavior. Sometimes giving a child too much attention will encourage them to do more improper behavior.
Reward and Consequences
Rewards help the children to follow the rules and eat better. For example, if the
children sit and eat properly, they can enjoy a snack after dinner, or let the children enjoy 10 minutes more play time in the park. Also, praise the children for the good behaviour as it will encourage them to be more willing to comply with the meal rules. Also let the children know the consequences of non-compliance.
Punishment or Consequences: help children cultivate good habits and learn to obey the rules. If a child ignores the warning of adults, continues to do improper behavior, or breaks the rules, then they need to experience some negative consequences so that they will learn to take responsibility for their own actions.
For example, if a child has tantrums or throws food on the floor, we can bring the child to a corner, tell him that he violated a meal rule and will be subject to a consequence. There are many ways to punish a child including: make a child sit in the corner for two minutes before they can continue to eat together; cancel play time in the park, etc. If the child admits the misbehaviour, or says "sorry", we should accept and forgive them. We can praise them, "I appreciate that you admit and are willing to correct from your mistake, you are a good boy."
Summary
Meal times for small children do not need to become a "contest of wills" and misbehavior does not need to be resolved by physical punishment or shouting. If you follow these practical steps of relaxing your expectations about what and how much a child needs to eat, setting some basic rules along with rewards and consequences then meal time can be an enjoyable experience. The stress level at home will go down and life will improve for the children, the parents and the caregivers.
Kathy Lam is the Client Relationship Manager or Arrow Employment Services, registered nurse, Family Life Coach of I Care Family, a mother of 3 girls.
Young artist decorates her employer's home
I'm so impressed with this young artist and her employer who recognized and put her gift to good use. https://coconuts.co/manila/lifestyle/filipina-domestic-helper-hk-creates-art-employers-home/
Helper arrested for stealing her employer's clothing.
I'm guessing she wasn't taking them to the dry cleaners.
https://coconuts.co/hongkong/news/domestic-helper-arrested-hkd30000-stolen-womens-clothing/
認知障礙的小冊子 "Caring for Elderly with Dementia-Guide to Foreign Domestic Helper"
葵涌醫院印製了一千本支援家中有老人家患認知障礙的小冊子: 《照顧者手冊》， 教外傭照顧認知障礙症患者。
手冊內的每 一個章節，都是由包括精神科醫生、護士、職業治療師、物理治療師和心理學家等 專業人士編寫。手冊以英語、中文及印尼文三種語言撰寫，英文及印尼文為菲律賓 和印尼外傭的主要語言，而中文版本則方便僱主及其他本地照顧者閱讀。手冊裡所 分享的意見和提議均可讓照顧者了解如何能有效地幫助、處理及照顧有獨特行為問 題的長者，也備有各種解壓方法，以舒緩照顧者的常見壓力。
本市民可致電熱線 2959 8523 免費索取；同時亦可透過葵涌醫院老齡精神科網站下載：
中文版
https://www.ha.org.hk/kch/chi/departments/cs/PG/Elderly_Guide_CHI_0623_2016_Final.pdf
印尼語版
https://www.ha.org.hk/kch/chi/departments/cs/PG/Elderly_Guide_IND_0623_2016_Final.pdf
Kwai Chung Hospital has printed a booklet entitled "Caregiver Handbook" for families with elderly people who are at home. They teach outsiders to take care of patients with cognitive impairment.
Every chapter in the manual is written by professionals, including psychiatrists, nurses, occupational therapists, physiotherapists and psychologists. The brochure is written in English, Chinese and Indonesian. The English and Indonesian languages are the main languages of Filipino and Indonesian foreigners, while the Chinese version facilitates the reading of employers and other local caregivers. The views and proposals in the manual will give the caregiver an understanding of how to effectively help, handle and care for elderly people with unique behavioral problems, as well as a variety of decompression methods to relieve the common pressure of caregivers.
Members of the public can call the hotline 2959 8523 for free at the same time. They can also be downloaded from the psychiatric website of Kwai Chung Hospital:
Caring for Elderly with Dementia Guide to Foreign Domestic Helper
英文版
https://www.ha.org.hk/kch/chi/departments/cs/PG/Elderly_Guide_ENG_0623_2016_Final.pdf
The Biggest Mistake Employers Make in Managing Domestic Helpers
Is there one thing you can do to improve your chances of keeping a good helper? We've helped thousands of families find helpers; counselled and coached hundreds of helpers, taught orientation classes for employers, follow up classes for helpers AND over the years we've managed to learn a few things about what works and what hurts the relationship between helpers and employers. What's the biggest mistake employers make and what SHOULD you do to develop and keep a good helper? I hate articles where I have to scroll down and down to get to the meat of what they are saying so here it is:
The single BIGGEST mistake in managing domestic helpers is NOT accepting that fact that you are now a MANAGER and NEED to follow well accepted, proven management practices.
Instead of behaving like a professional manager would in a normal workplace, employers of domestic helpers treat their helpers in ways that they themselves would NOT accept and would NEVER do in a professional setting. They get involved in their personal lives, invade their privacy, try to be friends, micro-manage or ignore them, assume their just arrived worker knows what to do rather than provide training, then berate and criticize them for under performance. They don't provide a job description, training, performance reviews, rewards for good performance, etc. In short they DO NOT MANAGE their work in a professional manner.
The single BIGGEST thing you can do to IMPROVE your relationship with your helper is to treat her as a professional employee and accept your role as a professional manager.
If you've never managed another worker then begin by doing some reading about basic management best practices and follow those practices. Write a job description. Schedule performance reviews and learning opportunities. Give bonuses or incentives for work well done. READ about how to better manage others and GROW in your management skills.
Here's a good article to get you started: The 7 Deadly Sins of Manager/Employee Communication (and how to avoid them)
Because the workplace is the home and not an office we think we don't need to practice good management, but the opposite is true: BECAUSE the workplace is our HOME and we are constantly together, we need to follow good management practices and learn to manage people effectively.
Agree? Disagree? Leave a comment.
請教菲傭在農曆新年的 宜忌
如果你是中國人，請記得在農曆新年前，教導你的菲傭關於農曆新年的宜忌(Dos & Don'ts)，讓她可更貼心地在農曆新年服待你與你的家人、親友。
宜
1每天保持微笑的臉 Keep a smiling face from day to night
2無論遇見何人，包括僱主一家人，或其親友，都應立即十指緊扣，說祝福的話。Clasp your hands, greet everyone you see, no matter baby or elder with blessing words
例如：
a教她說-"Sun Nin Fai Lok"-(廣東話) / "Xin Nian Kuai Le"-(普通話)(意：新年快樂)
-"Gung Hay Fat Choy"-(廣東話) / "Gong Xi Fa Cai"-(普通話)(意：恭喜發財)
-教她應預備甚麼招待客人。如：說"Ching Yam Cha"-(廣東話) (意：請飲茶) 或
"Xing Ke Cha"-(普通話) (意：請喝茶)
b拿全盒請客人吃糖果。serve snack box,
3教她煮新年的餸菜，招呼客人。teach them what kind of Chinese food to cook to serve your guests .
4穿紅色/色彩鮮豔的衣服 wear Red/ colourful clothes
5當你帶她到親友家前，告訴她你期望她做什麼？例如：照顧嬰兒/蹣跚學步/朋友的孩子，或在廚房幫手準備食物和整理？ e.g. take care of baby/toddler/ friend's kid , or help in the kitchen? prepare food and tidy up?
6每當任何人給她利是，她必須用兩隻手接住，然後十指緊扣，說“謝謝” "Dor Che"(廣東話) 或“ “Xièxiè”(普通話) , “恭喜發財” - “Gung Hay Fat Choy"-(廣東話) / "Gong Xi Fa Cai"- (普通話) （但不可以在對方面前打開它，這是不禮貌的）。
忌
1穿黑色上衣，wear black upper clothes
2早上洗澡、洗頭髮，take shower/ wash hair in the morning
3打破或掉落任何東西，例如任何菜，眼鏡，食物 break anything
4哭泣 cry
5 掃地 / 抹地 sweep or mop the floor
當然，每個家庭的文化都是獨特的。請在農曆新年前教妳的菲傭關於你家在過年時的規矩、宜忌等，讓大家可以過一個快樂的新年！
Teach Your Helpers About The Dos and Don'ts In The Lunar Chinese New Year
If you are Chinese, please remember to teach your helpers about the Dos and Don'ts in the Lunar Chinese New Year before it will come.
DOs
1 Keep a smiling face from day to night
2 Clasp your hands, greet every one you see, no matter baby or elder with blessing words, e.g.
-"Sun Nin Fai Lok"-Cantonese / "Xin Nian Kuai Le"-Mandarin(Happy New Year)
-"Gung Hay Fat Choy"-Cantonese / "Gong Xi Fa Cai"- Mandarin(Hope you are wealthy)
-inform your helper what to prepare to serve guests.
e.g. a. serve tea/soft drinks, say,"Ching Yam Cha"-Cantonese or "Xing Ke Cha"-Mandarin (please drink tea.
b. serve snack box,
3 teach them what to cook to serve your guests before any guest come.
4 wear Red/ colourful clothes
5 When you will bring her to other people's home, what do you expect her to do? e.g. take care of baby/toddler/ friend's kid , or help in the kitchen? prepare food and tidy up?
6 Whenever any person give her a red pocket, she must receive it with two hands, then clasp the hands and say "thank you" or "Dor Che"-Cantonese / "Xièxiè"-Mandarin or or "Gung Hay Fat Choy"-Cantonese / "Gong Xi Fa Cai"- Mandarin. (But never open it in front of people, it is impolite)
DON'Ts
1 wear black upper clothes,
2 wash hair, take shower in the morning
3 break or drop anything, e.g. any dishes, glasses, food
4 cry
5 sweep or mop the floor
Of course, every family's culture is different and unique. Please teach her the special culture and rule in your family during the Lunar Chinese New Year. Happy New Year!
Labour Law Revision: Statutory holidays 重温勞工法例：法定假日
~Helpers who are working less than three months are also entitled to statutory holiday (without pay). If the helper have been employed continuously for three months, she is entitled to have the holiday with pay.
~Employer may require helper(s) to work on a statutory holiday. However, the employer must:
give notice to helpers for not less than 48 hours in advance ;
- within 60 days before or after the holiday, arrange an alternative holiday for the helpers.
~Helpers who are working less than three months are also entitled to statutory holiday (without pay). If the helper have been employed continuously for three months, she is entitled to have the holiday with pay.
~Employer may require helper(s) to work on a statutory holiday. However, the employer must:
give notice to helpers for not less than 48 hours in advance ;
- within 60 days before or after the holiday, arrange an alternative holiday for the helpers.
Q: If the statutory holiday falls on a rest day, e.g. 1/1/2017, must employers give helpers another holiday?
A: Yes. Employer shall give a compensatory leave to the helper if the statutory holiday falls on a rest day, the next day which is not a statutory holiday or rest day.
Q: If helper(s) agree, can employers give an additional statutory holiday pay in lieu of granting him / her a replacement of an alternative holiday?
A: NO. An employer who violates the above requirements may be prosecuted. Upon conviction, the employer is liable to a fine of HK $ 50,000.
重温勞工法例：法定假日
傭工若工作未滿三個月，也可享有法定假日(沒有薪酬)。傭工如在法定假日之前已獲僱主連續僱用滿三個月，便可享有該假日的假日薪酬。
僱主可以要求傭工在法定假日工。不過，僱主必須:
預先給予傭工不少於48小時的通知；以及在原定假日之前或之後60天內、安排另定假日給傭工。
若傭工同意, 僱主可否以額外補薪代替發放法定假日給他/她?
不可以。僱主如違反上述規定，可被檢控。一經定罪,可被罰款港幣5萬元。
如果法定假日適逢傭工的休息日, 僱主是否必須給予傭工另外補假?
是。僱主須在休息日翌日補假給傭工,該翌日須並非法定假日或休息日。
What to do when your helper resigns?
What should you do when your helper says "Sir Ma'am, I want to resign"? Perhaps your helper has only been here for 3 months - your first reaction might be "yau mou gaau cho????" You spent almost $10,000 to bring her to Hong Kong and now she wants to quit! Aiyah! What should you do?
Stay Calm
If your helper leaves it will be a big financial loss for you, BUT getting angry or upset will not help; it will instead make matters worse. Often "I want to resign" does NOT mean "I want to resign". Sometimes it means:
- I feel like you don't like me, because every time you talk to me you criticize my work
- I don't think I will ever be able to make you happy, so I am going to give up.
- I feel homesick, but it really hard for me to talk to my kids because I don't get to use my phone until after they have already gone to bed
- I feel hungry
- I'm not getting enough sleep
Sometimes "I want to resign" means "I want to resign" but NOT always. Helpers will rarely tell you the truth about what is going on in their heart, because they live with you, respect you and do not want to hurt your feelings. So they will almost always say "I'm having a family problem." Sometimes it IS a family problem, but 3 out 4 times it means they are UNHAPPY. AND they will NOT tell YOU the real reason, so....
Call the Agency 2151-1125 and let us help
As far as I know Arrow is the only agency in Hong Kong with a full time customer care officer. We have staff solely dedicated to helping employers and employees resolve issues so that helpers will finish their contracts. Explain your situation to us and let us try to help. Ask your helper if she would please go and talk to Ma'am Kathy Lam or Sir Allan at Arrow on her day off and make an appointment for her. Your helper will tell us what is going on from her perspective and we will work with you to try to save this working relationship. Interpersonal conflicts are influenced by culture, personality and communication styles. Hong Kong people often say and do things that unknowingly offend their helpers, and the helpers do the same.
Keep an Open Mind
Perception IS Reality. You may have the heart of a kitten, but if your helper thinks you are a TIGER then that is her reality.
When you call us, try to keep an open mind. You may not like what we tell you. Remember "Perception is Reality". If your helper perceives you to be "fierce" that is reality for her. You may have the heart of a kitten, but if she thinks you are a tiger she will be afraid and act accordingly. It is not a matter of "right or wrong" but of perception". It is a misunderstanding and needs to be cleared up.
Be willing to have a 3 way meeting
If necessary make an appointment to sit down with your helper and an Arrow representative to see what changes or adjustments can be made by both parties to save this working relationship. Arrow will provide someone to translate so that both you and your helper can speak in your mother tongues. We will give both parties a chance to share what is going on from their perspectives without interruption and then give the other person a chance to response and clarify (without interruption). Once both parties have looked at things from the other's perspective, we work with you to figure out what to do next. Resolving misunderstandings requires humility and the willingness to see things from another's point of view.
Our goal is to help you FIND AND KEEP A GOOD HELPER. Finding a helper is the easy part. Keeping a good helper requires humility, flexibility and sensitivity. We will work with your helper to help her adjust to life and work in HK, so that she can KEEP a good job; AND we will also help you discover what adjustments you need to make to KEEP a good helper. So when you hear the words "Ma'am, Sir I want to resign" don't panic; instead give us a call: 2151-1125.
僱主常見問題 (關於護照及工作簽証) Q&A 1, 2, 3
問 1：我的家庭傭工應在何時更換新的護照和工作簽證？
A1：每個外藉家庭傭工的護照應在逾期前6個月更換新護照。由於菲律賓領事館給予菲傭工簽證的到期日，通常較護照的到期日早。故大部分外傭之工作簽証均少過兩年。因此，你的外傭應依時在其護照逾期前6個月，到領事館更新護照，然後再到入境處更新、延長其工作簽證。
問2：誰有責任提醒我的菲傭更新她的護照和工作簽證？
A 2：每個菲傭都有責任按時檢查和更新她的護照和工作簽證。所有僱主均有責任確保你外傭的護照和工作簽證在任何時候都有效。容讓菲傭在她護照/ 工作簽證過期的情況下，逾朝居留及繼續在你家工作，都是違法的。
問3：如何在香港換領菲律賓護照？
欲詳閱有關資料，請按下面連結：
How to Renew your Philippine Passport in Hong Kong
Employers Q&A (about Passport & Working Visa) 1, 2, 3
Q 1: When Should my domestic helper renew her passport and working visa?
A1: Every domestic helper's passport should be renewed 6 months before it is expired. The expiry date of the working visa is usually earlier than the expiry date of the passport. So, your helper should check and renew her passport in the consulate on time, then bring the old and new passport to the immigration department to renew their working visa.
Q 2: Who' s responsibility to remind my helper to renew her passport and working visa?
A 2: It is the helper's responsibility to check and renew her passport and working visa on time. All employers should also make sure the passport and the working visa of your helper(s) are valid at any time. It is illegal for a domestic helper to work in your home with an expired working visa.
Q 3: How to renew the Philippine passport in Hong Kong?
For detail, please click on the link below and read:
How to Renew your Philippine Passport in Hong Kong
僱主常見問題Q&A 1
Q:可如何協助不懂說英語的長者和外傭更有效地溝通？
A:若你家中有不懂說英語的長者，和𣎴懂說廣東話/普通話的菲傭，以下一些方法可促進她/他們更有效地溝通：
1.提醒長者，與外傭溝通，需要耐性，和彼此有不明白對方意思時，鼓勵他們用身體語言溝通。
2.若長者能閱讀中文，僱主可寫下長者和外傭中英對照常用詞語、問題、對答等，讓他們透過文字溝通。Arrow僱主可以電郵給kathy@arrowes.hk，索取中英菲對照常用語和學廣東話的筆記。
3.若長者懂得用電話寫中文，可豉勵他們用google translate溝通
4. 鼓勵他們即時尋求協助，如：致電僱主或某家人/找家中小孩協助即時傳譯。
5.若聯絡不到那家人，長者可否聯你的外傭中介公司求助? Arrow可提供協助予Arrow僱主及其長者家人，幫助即時傳譯廣東話。
6.長遠而言，給外傭一本筆記簿，寫下不同事物的廣東話/普通話併音，要她學廣東話/普通話。
7.報名與長者一同上僱主班，讓長者了解外傭文化，增加其對異文化的了解。菲傭僱主班詳情可登入以下網頁：
http://arrowes.hk/events/
外傭放假返菲律賓時，僱主應注意甚麼？
外籍家傭離港回菲律賓放假前，請確保她已申請 海外就業證書(OEC)。
外傭必須持有有效OEC，才可於放假後返港繼續工作。方法：
1 網上申請，詳情可登入：
Get your Overseas Employment Certificate (OEC) or Exemption Online
(只限於放假後，回港為同一僱主工作之菲傭)
2 親身前往菲律賓領事館申請。 她應攜帶： 護照連有效土作簽証、海外工人福利協會(OWWA)會籍、機票、僱主証明信、費用HK$20。(適用於放假後，回港為新僱主工作之菲傭)
詳情可登入:
http://hongkongpcg.dfa.gov.ph/index.php/oec-poea-overseas-employment-certificates/103-labor-employment
3. 雙方簽署一封信，若外傭不依時回港，將被視為自動離職。
Sample of Agreement between Name of Employer and Name of Employee for if Employee will not come back after the Holidays.
Dear Name of Employee,
You will have holidays from date of departure from HK to date of arrival to HK.
If you do not come back and report for duty on date of arrival to HK after the Holidays, by mutual agreement, we both agree that this failure to return on time means that you are breaking the contract without notice and willingly forego any compensation that might be due to you under the contract.
I also will consider the contract terminated and will not seek any compensation from you in respect to the contract no. ___________. In addition, I will report to the Hong Kong Immigration Department that our contract is terminated and that you will not be returning to work for me.
Signature of Employer
(Name of Employer)
(Date of signing the letter)
Signature of Employee
(Name of Employee)
(Date of signing the letter)
What to prepare if your helper will have holidays back to the Philippines...
If your helper will have holidays back to the Philippines, please make sure she will get Overseas Employment Certificate (OEC) before she will leave Hong Kong.
A domestic helper cannot enter HK without a valid OEC. It is issued by the Philippines Consulate. Method:
1 Get OEC by online. For detail, please go to: Get your Overseas Employment Certificate (OEC) or Exemption Online
(It applies to those domestic helpers who will work for the same employment contract with the same employer)
2 Apply in the Philippine Consulate. She should bring the air ticket, passport with valid visa, information sheet(form supplied), $20. HKID, valid OWWA membership, Authorization letter(for representative).
(It applies to those domestic helpers who will work for a new employer under a new employment contract)
Please go to:
3. Write a letter of agreement, bother sign and keep a copy:
Sample of Agreement between Name of Employer and Name of Employee for if Employee will not come back after the Holidays
Dear Name of Employee,
You will have holidays from date of departure from HK to date of arrival to HK.
If you do not come back and report for duty on date of arrival to HK after the Holidays, by mutual agreement, we both agree that this failure to return on time means that you are breaking the contract without notice and willingly forego any compensation that might be due to you under the contract.
I also will consider the contract terminated and will seek any compensation from you in respect to the contract no. ___________. In addition, I will report to the Hong Kong Immigration Department that our contract is terminated and that you will not be returning to work for me.
____________________
Signature of Employer
(Name of Employer)
(Date of signing the letter)
____________________
Signature of Employee
(Name of Employee)
(Date of signing the letter)
為嬰兒洗澡時，可如何預防他們着涼？ 林麗琼
以下是預防嬰兒在洗澡時着涼的貼士。確保你和你的家傭遵循：
1在冬天，在替嬰兒洗澡或幫他們換衣服前，確保：
i 準備環境。先關閉房間裡的所有窗口。保持房間溫暖。若有恆溫系統，可調較室溫至攝氏25-26度。
ii 須準備好嬰兒沐浴的所有物品，如：尿片、潤膚膏、護臀霜、衣服 +/- 手套、襪子、帽子、梳子；把其放存正確的地方。
iii 如家傭第一次出國做外傭，僱主最好為她製作一個/要她寫下嬰兒沐浴用品清單，以助她們清楚嬰兒沐浴前，需準備什麼東西。
iv 準備洗澡用的水。如果你有水溫度計，可調較水溫至36-38攝氏度。無論有没有水溫度計，你也必須用手肘(elbow)試水溫。如果你的肘部感覺水是温䁔 ，這意味著水温適合嬰兒沐浴。
v 抱嬰兒，替其檢查尿布後，立即開始為嬰兒洗澡。
vii 由替嬰兒脫衣，到用沐浴後用毛巾包裹嬰兒，應在5-10分鐘完成。沐浴時間越長，嬰兒着涼機會越高。
viii 如果您希望家傭在給嬰兒沐浴時，使用䁔爐，請確保你清楚地教導她䁔爐應放在哪裡、如何使用、使用時應注意事項及何時開/關機。如果對操作有任何疑問，應詢問你。
How to prevent the babies from getting cold when bathing them By Kathy Lam Lai King
Below are the tips to prevent the babies from getting cold during bathing. Make sure you and your helper follow:
In winter: close all the windows in the room where you are going to bath the babies /kids and help them to change clothes.
All the things for baby bath must be prepared well and put properly in the right place before preparing the water for bathing. If it is your helper’s first time to be domestic helper, you should make a checklist of baby bath for your helper, so she may prepare and organize the things well.
Keep the room warm and bath water comfortably warm but not hot. If you regulate the room temperature, set it at 25-26º C.
If you have a bath thermometer, warm the water to about 36-38 º C. No matter you use bath thermometer or not, you MUST check the water temperature before bathing the baby. Immerse your elbow in the water. If your elbow feel that the water is warm enough, it means the water is suitable for bathing a baby.
When everything is prepared, check the diaper before removing baby's clothes. After removing baby's clothes, bath baby immediately.
Limit the time of baby bath. From removing all baby's clothes to wrapping the baby with dry towel after bathing : should finish within 5-10 minutes only. Bathing baby for over 10 minutes may increase the risk of the baby to get cold.
If you want your helper to use an electric heater when bathing your baby, make sure the heater is safe to use. It is the employer's responsibility to teach the helper clearly where the heater should be put, how to use it, precautions when using it, when should the heater be turned it on/off. If you don’t know, ASK your employer.
教你的外傭在冬季照顧嬰兒/孩子時，應注意之事項
在冬天，很多有嬰孩的僱主經常抱怨他們的菲傭沒有給予孩子們足夠衣物保䁔，結果導致他們的孩子着涼，需要看醫生。
為何這投訴如此普遍？
由於菲律賓是一個熱帶國家，那裡的人從沒經歷過冬天。故此，正常新來港菲傭缺乏天氣變化和孩子健康關係的經驗和知識。若期望新來港菲傭應懂得幫孩子們在睡覺時蓋被，冬天孩子外出時應穿多少衣服、如何控制浴時間... ...等，以為她們具有與香港人一樣的高度保䁔意識（我們從小就經歷冬天)，這都是不切實際的。
那麼，我們可如何裝備我們的菲傭在冬天更有效地照顧我們的孩子？以下是我們應耐心地教導菲傭的一些知識：
如何檢查並確認嬰兒/兒童是否足夠？
1檢查其頸背和腳板底。如果嬰兒/孩子們夠暖，他們的頸背和腳板底應該常保持溫暖。如果他們的頸背和/或腳板底是冷的，則表示孩子們不夠溫暖，我們應該幫他們穿更多的衣服。在冬季和外出時，教菲傭更應定期檢查嬰兒/孩子的溫度，以確保他們不會太熱太冷，有没有出汗。如果嬰兒/孩子們太熱，幫他們脫下外套。
2在嬰兒/孩子的背部放毛巾。不論任何時間，若他們太熱，有汗水，毛巾可以吸收汗水，我們只需替他們更換背部的毛巾，嬰兒和孩子便不容易因出汗而感冒。
3如果菲傭與孩子在同一個房間睡覺，應教她們在睡覺前，應主動再次檢查嬰兒/孩子的頸背和腳板底。如果背部有汗水，替他們更換背部的毛巾。如果孩子們的頸背/腳板底是冷的，幫他們加衣物/襪子/被子。如果嬰兒的衣服不能覆蓋嬰兒的腿，菲傭該幫嬰兒穿褲子。
4教你的菲傭在不同的溫度、場合、活動，該幫助孩子們穿什麼樣的/多少衣服。
5無論什麼季節，凡孩子們要外出，也要向菲傭說明應帶哪件外套/嬰兒毯子。不要假設她懂。
冬季和你的菲傭
如現在是你菲傭的第一個冬天，她不知道應穿多少衣物保暖。確保你提供足夠的衣物物給你的菲傭在工作時穿，睡覺時有足够被子/毯子保暖。當然，僱主沒必給菲傭購買新衣服。她們多數都不介意穿二手衣服。如果天氣很冷，提你的菲傭睡覺時可以穿襪子。在冬季，應主動告知外傭你預算她應每隔多久，洗外套、毛衣、牛褲一次。
冬天近了，我衷心祝福所有的僱主，都滿意你的外傭的表現。你的教導有助於使她在冬天有效照顧好你的嬰兒/孩子。
Teach Your Helper(s) How To Take Care of Your Baby/Kids In Winter by Kathy Lam
In winter, a lot of employers with babies/kids often complain their helpers from the Philippines for not keeping their kids warm enough, which results in their kids getting cold and need to see doctor.
WHY IS THIS PHENOMENON SO COMMON?
As the Philippines is a country in the tropical, the people there never experience winter. It is normal for the helper to lack awareness of the weather change in relation to the health of the kids, i.e. how many clothes should they help the kids to put on before bed, when going out, how to control the bath time, … It is unrealistic to expect them to have as high consciousness as Hong Kong people(we experience winter since the first year we were born!) automatically.
Then, what can we do to equip our helper(s) to take care of our kids better in winter? Below are some knowledge we should teach our helpers patiently:
HOW TO CHECK AND MAKE SURE THE BABY/KIDS ARE WARM ENOUGH ?
1 check their napes and/or soles. If the baby/kids are warm enough, their napes/soles should always be warm when touch. If their napes/soles are cold, it means the baby/kids are not warm enough, and we should help them to put on more clothes.
2 It’s good to put a towel on our babies/kids’ back all the time, so if they are too hot and have sweat, the towel can absorb the sweat, we can just change another towel, and our babies/kids are less likely to get cold because of the sweat.
3 If the helper sleep with the babies/kid in the same room, teach them to check the baby/kids’ nape and sole again before the helper sleeps. If the back has sweat, change the towel on his/her back. If the baby/kid’s feet are cold, help them to put on socks. If the baby’s clothes is not long enough to cover the baby’s legs, the helper should help the baby wear pants, too.
4 Teach our helpers what kind of / how many clothes we should help our babies to put on at home/when go out in different temperature. Never assume your helper knows.
5 Teach our helpers that they MUST bring jacket/baby blanket for them whenever they go out, no matter what season is. In winter, helper should be taught also to check regularly the temperature of the babies/kids to make sure they are not too hot and sweat when they are indoor. Assist the them to take off the jacket if they are hot.
Winter and your Filipino helpers
If it is your domestic helper’s first winter, she did not know how many clothes to wear to keep warm in winter. Make sure you provide enough clothing for her to wear at work and have enough blankets to keep warm while sleeping. Of course, it is not necessary for employers to your helper new clothes. Most of them do not mind to wear second-hand clothes. If the weather is cold, remind your helper she can wear socks when sleep. In winter, you should take the initiative to teach your helper how frequent she should wash her long pants, jacket, sweater, etc.
Winter comes, I sincerely wish all employers, are satisfied with the performance of your Filipino helpers. Your teaching helps to make her become competent in taking care of your baby / child in the winter.